MyGet outage

screenshot of myget status page showing all systems are down

Let’s face it, all software fails at some point. We’ve seen it in AWS, we’ve seen it in Azure. Bitbucket Pipelines, GitHub Actions, Windows, Mac, Linux even the program which put a man on the Moon, everything failed or crushed or glitched. Not constantly, but I think it wouldn’t be too hard to name a few episodes where your software just didn’t work for some time.

We, ourselves, probably wrote some programs which didn’t do what expected. And even though it’s our responsibility as developers to ensure the highest standard of quality in our product, failures are more or less inevitable. So the main question is not “Why it happened and who’s to blame?” but rather “How do we handle it correctly and recover as fast as we can?”.

For the past 30+ hours MyGet has been down. With no communication, no updates nor even a small glimpse of what’s going on and when it will be resolved, the team behind MyGet (if there is one?) showed us how to not handle failures in a system that some would consider business critical.

What is MyGet?

MyGet is a private company and a tool that allows storing NuGet packages in so-called private feeds. Software teams can pack their code and push it to MyGet so that anyone who’s authorized can access and use it.

In contrast, the official package manager is a public feed, where anyone can access code that has been pushed.

Why is MyGet (or any other private feed you use) critical for your software?

Understandably, a lot of companies do not want to have their code accessible by anyone but still want to share it internally or with a small set of customers. That’s why a private feed is used. That also means your software starts to depend on the feed. You can’t really build/deploy/develop/fix/test/hotfix your product unless the private feed is alive and healthy. You can’t really do anything unless you find a way to get the package you use from an alternative source, but the nature of private feeds suggests it should be the only place you store your precious code. This means your private feed is a single, critical dependency of your product.

What is the impact of MyGet outage?

Again, teams who use MyGet to store or pull NuGet packages are not able to do it, which, in most cases, means the development process is stalled. Not only the development, but even potentially critical hotfixes are in danger since you can’t build and deploy your project. Of course, the package may be found in your local Nuget cache, but I wouldn’t rely on such a random mechanism as cache.


There are a few potential mitigations:

What are the alternatives to MyGet?

The official documentation lists a lot of software for private feed hosting, but before we pick the winners, let’s discuss what we want from our private feed.

First of all, there are two types of private feed solutions: self-hosted and SaaS. Even though a self-hosted private feed may be a reliable and fast solution for storing nuget packages, the required infrastructure, maintenance and time make this option less appealing. Also, the official NuGet.Server implementation uses .NET Framework, which is, let’s face it, a bit outdated, and not everyone wants to spend time dealing with .NET Framework, IIS and so on.

That leaves us with SaaS solutions. Given our current experience with MyGet, we probably want a big company with great support behind it. My options here are:

Even though I always lean towards Microsoft projects when working with .NET, I think all of the above would do just fine.

Why it may be the end for MyGet?

To end this bigger-than-expected article, let’s reflect on the reason this outage may be the end for MyGet. I don’t actually think it’s the time it’s taking to recover, but rather the absence of clear communication and transparency which jeopardizes maybe the most important SaaS product’s aspect - client trust. I think it’s time to migrate.

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